Privacy Policy
Last updated: January 2024
Basalt-lumen ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website basalt-lumen.com.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Request a consultation or quote
- Subscribe to our communications
- Communicate with us via email
This information may include:
- Name
- Email address
- Property address (for consultation purposes)
- Description of your garden project
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymized where applicable)
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Schedule consultations and manage client relationships
- Improve our website and services
- Send relevant communications if you have opted in
- Comply with legal obligations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With service providers who assist in our operations (under confidentiality agreements)
- When required by law or to protect our rights
- With your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Client project records may be retained for reference and warranty purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, please contact us using the information provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 742 Prairie View Road, Edmonton, Alberta T5K 2M3, Canada